Forum Discussion

kc879's avatar
kc879
Explorer | Level 3
2 years ago

I'm still being charged for an account I deleted a year ago and I can't contact support.

I accidentally deleted a dropbox premium account a year ago before stopping the payed premium subscription. Recently discovered I have been getting charged over $20/month for the past year as a resul...
cancellations
FAQ
Refunds
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Do you have the ticket ID number from your automated response in order to locate it on the system?

kc879's avatar
kc879
Explorer | Level 3
2 years ago

Yes ticket ID #24092998

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey kc879 - thanks for the ticket number.

     

    I can see that it's been closed now, so may we open a new one for you from our end, using the email address that's linked to your profile here, on our Community? 

    • kc879's avatar
      kc879
      Explorer | Level 3
      2 years ago

      Hi Walter-- yes you may, thank you. 

    • kc879's avatar
      kc879
      Explorer | Level 3
      2 years ago

      If you are opening a new account will this still be tied to the account I am paying for that was deleted so I can cancel the subscription? 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey kc879! Hope it’s OK to chime in. Can you please clarify what you mean by your last post? 

         

        What we can do currently is to send you an email to the email address you see here, so that we can look into this further (we can’t email you to any other email address than the one tied to your Community profile). 

         

        When on ticket, you can provide me with your PayPal ID and I’ll see what we can do in this case. 

         

        Please reply to my email, when you get the chance. Cheers!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!