Forum Discussion

kc879's avatar
kc879
Explorer | Level 3
2 years ago

I'm still being charged for an account I deleted a year ago and I can't contact support.

I accidentally deleted a dropbox premium account a year ago before stopping the payed premium subscription. Recently discovered I have been getting charged over $20/month for the past year as a result, but cannot contact support because the account no longer exists. I recently made a free account to contact support, but now cannot contact a Dropbox representative to cancel my deleted account subscription (and don't want to start another payed account). I am trying to stop the payments on the deleted account (payments through Paypal) but not sure what to do now-- need some help! 

cancellations
FAQ
Refunds

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  • kc879's avatar
    kc879
    Explorer | Level 3
    2 years ago

    I was not able to reply to it, the email I received let me know that the email would be sent to an unmonitored inbox and would not be answered by the dropbox support team. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just created another ticket  on my end for you kc879.

     

    Please reply back as soon as possible, and we'll take it from there. Thanks! 

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