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alepeco's avatar
alepeco
New member | Level 2
3 years ago

IOS Subscription - Unable to restore purchase

There is a 50% trial that I just signed up for on the AppStore (IOS).

 

I processed payment through the App Store (IOS) and got charged for it.

 

However, in the Dropbox app it doesn’t show my updated subscription and keeps asking me to upgrade for more storage. I keep clicking restore purchases and it comes up with this error message: 'Unable to Restore Purchases The operation couldn't be completed (NSURLErrorDomain error 409.)". 

 

I did try on multiple Wifi + 4G and same error.

 

Could you please reach out to me by email to fix this issue?

 

Thank you. 

 

billing
Mobile
Payments
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upgrades

3 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi alepeco, thanks for bringing this to our attention.

     

    In order to look into this matter in more detail, can we contact you at the email associated with your forum profile?

     

    This will help me to assist further!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey alepeco, sorry to jump in, but I just followed up via email, so please have a look at your inbox and we'll take it from there. 

     

    Thanks!

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