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Issue with auto renewal
Due to auto billing without prior consent, I am recommend that a class action lawsuit be initiated against Drop Box for its enticing use of its product and then using a techniquie to lock people into contracts without prior consent or understanding. This may be viewed as Bait and Swithch by many, and the inability to discuss with a customer service rep is appalling.
Dropbox cannot charge you without authorization.
When you upgrade to a paid account (the only time you would provide payment information) you're purchasing a subscription-based service that will auto-renew at the end of your term. By continuing with the purchase, you're agreeing to this. You're able to cancel the auto-renewal at any time prior to renewal. If you fail to do so you will be billed for a new term.
If this is still a concern, then you should make sure that your account is not set to auto-renew again. You can choose to downgrade your account from your Account page, or you can contact Dropbox Support for assistance.- Hi KenLoebel
You dont need to write to them to stop payments, you just go to www.dropbox.com/cancel
Do you happen to have any ticket numbers?
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- Rich
Super User II
joydeason wrote:
When you go to the website you indicate, you get an error message.
The website has gone through an update since Mark posted that. As always, though, you can get to all the details of your account on your Account page, where you can also cancel your subscription from the Plan tab. Note that if you subscribed though a mobile device (within the app or on the app store), then you need to cancel from the app store.
The American consumer is sick to death of these automated renewals.Anyone that is sick of auto-renewals should stop signing up for services that have them. It's as simple as that, and no different from a magazine or newspaper subscription, streaming service, or even car insurance. The agreed-upon service automatically renews and charges the billing information on file until canceled. This was what was agreed upon when the subscription was initiated by the user.
I never received an email notifying me that it was about to happen. I think it's appalling that you are spreading false information.Dropbox sends notifications prior the the auto-renewal taking place. A copy of the one I just received is below. If you didn't receive yours then I suggest you check your spam/junk folder or check with your mail provider to see if they block anything from Dropbox as that has happened before. There was no flase information given.
Received on the 15th and 23rd of October.
KenLoebel wrote:
Due to auto billing without prior consent, I am recommend that a class action lawsuit be initiated against Drop Box for its enticing use of its product and then using a techniquie to lock people into contracts without prior consent or understanding. This may be viewed as Bait and Swithch by many, and the inability to discuss with a customer service rep is appalling.
As a disabled person with mental health issues i feel 100% scammed and mistreated. I never wanted a auto sub just 1 month.
Dropbox wasnt even showing on my bank statement as a repeat monthly payment and how shady this company is.
I have been forced to reply on here since making a support ticket through email on the 16th of October and been company ignored without response to my messages through email, made a post here on the forum on the 2nd its the 8th now and still no contact from a "Senior Support agent".
Completely ignored, horrible company. Trading standards will have to be involved soon, i wish you luck with your thread and problem we both share and will be following.
Onedrive renews at least with the service one signed up for and not an entirely different one that costs 7x more. The onus is on DB so this problem no longer happens to customers. We shouldn't have to fight to be treated with respect and to be given clear instructions on our purchase. I ended up purchasing something I would have NEVER purchased if the interface had been clear. Never. It not something I need or want. Yet, DB says there's nothing they can do...?? Really?
