Forum Discussion

tiawilliams18's avatar
tiawilliams18
New member | Level 1
11 months ago

I've been charged, but I don't have a paid Dropbox subscription.

I am at my wits end. I have been charged MONTHLY 12.83 for the last couple of months out of no where. I have absolutely not a single email account associated with Dropbox yet I’m being charged monthl...
billing
Payments
Plans
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey tiawilliams18, sorry to see that you're having this kind of issue.

What kind of charge was this? A credit card one or an iTunes/Google Play one?

Have you tried our payment lookup tool, to see which email address this payment is linked to?

If the former, have you tried to contact Dropbox Support directly using these steps? 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end. 

Let me know more! 

  • tiawilliams18's avatar
    tiawilliams18
    New member | Level 1
    11 months ago

    I have tried to use your tools and they do not work. My email that i had to use to create an account TODAY with is not associated with the charges coming from my card. I do not have an email associated with DropBox other than the one I’ve used today. So i have no emails showing a “12 digit tracking number” or whatever y’all call it for your charges. My bank statements have been showing me the last 4 where the charges are coming out as well as the amount of 12.83 for the last 10 months that I’ve had money being stolen from me. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Hi tiawilliams18, I just sent you an email in order for us to have a closer look into this.

      Reply back to me, and we'll take it from there. Thanks!

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