Forum Discussion

whyamibeingcharged's avatar
whyamibeingcharged
Explorer | Level 3
9 months ago

I've been charged for Dropbox for 2 years, but I'm on a Basic plan

As titled, I have never authorized any payments with my free plan, yet I found I was charged $119.88 on March 25 2025, when I look back I found out I was actually charged the same amount on 2024. I o...
cancellations
Payments
Refunds
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi from me  too whyamibeingcharged and thank you for the ticket ID.

I've located it in our system and passed your comments on. A member of the team should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

  • whyamibeingcharged's avatar
    whyamibeingcharged
    Explorer | Level 3
    8 months ago

    Hi, I recently noticed that Dropbox have charged back the $119 it has refunded. context: for 2024 and 2025, I have been charged $119 consecutively, in my previous attempt to contact support, support has guaranteed that both will be refunded, but I noticed recently that Chase has refunded one of those charge, and Dropbox has attempted to refund one of those charge but then charge it back. Can you explain why? 

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      8 months ago
      whyamibeingcharged wrote:

      Dropbox has attempted to refund one of those charge but then charge it back. Can you explain why?

      Only Support can assist you with that. Try to reopen your last ticket on the matter, or open a new one if you're unable reopen the previous one.

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