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kbennaceur's avatar
kbennaceur
New member | Level 2
5 months ago

I've been charged multiple times by Dropbox

Hello Dropbox has tried (and managed) to invoice me multiple times. I have tried to cancel it from the setting but to no avail !!! The  Here are the references of the payments that were made from m...
Payments
Refunds
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi kbennaceur, thanks for contacting us.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

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