Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

kbennaceur's avatar
kbennaceur
New member | Level 2
5 months ago

I've been charged multiple times by Dropbox

Hello Dropbox has tried (and managed) to invoice me multiple times. I have tried to cancel it from the setting but to no avail !!! The  Here are the references of the payments that were made from m...
Payments
Refunds
Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
5 months ago

Hi kbennaceur​,

Thanks for sharing! I'd recommend reading our Plans and Subscriptions FAQ page as it covers issues with unexpected charges.

Hopefully you and other users encountering similar issues find this helpful.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!