Forum Discussion

andhika's avatar
andhika
Explorer | Level 4
6 months ago

I've paid for a Dropbox subscription, but my space remained 2GB.

Hi, why does my storage still showing 2gb instead of 2TB? ive bought the plan and the payment is successful. Would appreciate the help, thanks :)
Payments
Storage space
upgrades
Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 months ago

Have you upgraded the right account? How did you upgrade? 

Its very common that people accidentally upgrade a different account if on mobile for example,

  • andhika's avatar
    andhika
    Explorer | Level 4
    6 months ago

    I upgraded to the same account, and the payment confirmation has been to the same email address :)

  • coldair's avatar
    coldair
    Explorer | Level 4
    6 months ago

    it auto updates through pay pal

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Hey coldair, happy Monday!

      I was able to locate the ticket number my colleague opened for you.

      It seems you've successfully replied back to Nancy. She'll start working on the case as soon as possible.

      In the meantime, if you need something else, please let me know and I will be more than happy to help every step of the way. 

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