We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
andhika
6 months agoExplorer | Level 4
I've paid for a Dropbox subscription, but my space remained 2GB.
Hi, why does my storage still showing 2gb instead of 2TB? ive bought the plan and the payment is successful. Would appreciate the help, thanks :)
Rich
Super User II
6 months agoandhika wrote:ive bought the plan and the payment is successful.
Also, what payment method did you use? Credit card, PayPal, something else? If it was any service that works like a bank transfer, those usually take a few days to clear.
andhika
6 months agoExplorer | Level 4
i use cc, and i got the payment confirmation on my email
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!