Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Lineke's avatar
Lineke
Explorer | Level 3
2 years ago
Solved

I've paid for Plus but it's not on my account

I’m paying for Dropbox Plus for years and now it says I have the basic account and I have to upgrade. I tried to upgrade but then it says I already have the upgrade. I pay with apple and every month ...
Dropbox Plus
Error Messages
Payments
Plans
upgrades
  • Rich's avatar
    Rich
    2 years ago
    Lineke wrote:

    I already tried that, but there is no button to click to restore my apple purchases.

    It's under Settings within the Dropbox app. Tap the Account tab, then the gear at the top right. Scroll to the bottom and you'll see an option to restore purchases.

Rogaa's avatar
Rogaa
Helpful | Level 7
2 years ago

Hi there, 

 

Did you try to open your Dropbox Mobile App and restored your Apple Purchases there? If you claimed you have done that already kindly  update your Dropbox app from the App Store, and follow the steps again. https://help.dropbox.com/billing/subscription-error-mobile

 

Hope this helps. 

 

Thanks

Lineke's avatar
Lineke
Explorer | Level 3
2 years ago

Hello, 

I already tried that, but there is no button to click to restore my apple purchases.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Lineke wrote:

    I already tried that, but there is no button to click to restore my apple purchases.

    It's under Settings within the Dropbox app. Tap the Account tab, then the gear at the top right. Scroll to the bottom and you'll see an option to restore purchases.

    • Lineke's avatar
      Lineke
      Explorer | Level 3
      2 years ago

      Thank you, that was it!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!