Forum Discussion

mh34's avatar
mh34
Explorer | Level 3
2 years ago

Live chat support isn't available for my Essentials plan?

I currently have Dropbox Essentials which states "Live chat support" as a feature, however if I go to https://www.dropbox.com/support/chat it just redirects me to https://www.dropbox.com/support and ...
Plans
upgrades
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi mh34 

 

You arent on a trial are you? Support options are only available to paying users.

 

Also is there anything on there about times? Not sure of your timezone but could you be trying when its closed?

  • mh34's avatar
    mh34
    Explorer | Level 3
    2 years ago

    Not on a trial. Time is 9:50AM CDT yet chat is not available.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi mh34, thanks for posting on the Community.

       

      What issue are you experiencing exactly that requires support? 

       

      Could you attach screenshots showing the current plan on this page, and the support options you see?

       

      This will help me to assist further.

      • mh34's avatar
        mh34
        Explorer | Level 3
        2 years ago

        Hi Jay , I'm currently trying to resolve a sync issue and have opened a ticket on that (#24402288)

         

        I have also opened a ticket for the chat issue (#24411457) where I uploaded a video showing what you're requesting. 3 days and no acknowledgement on that ticket.

         

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!