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Esa Vokshi's avatar
Esa Vokshi
Explorer | Level 3
10 months ago

Lost access to subscription and files after account deletion

Sure! Here’s a message you can post in the Dropbox community:   Subject: Urgent: Lost Access to Subscription & Files After Account Deletion   Hi everyone,   I really need help. I had a Dr...
account access
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi Esa Vokshi, sorry to hear about this.

When you say the account on your computer was deleted but you're still logged into it, can you elaborate a tad please? How and when was the account deleted exactly? Have you tried logging into your upgraded account by any chance? Are you getting an error if you do? 

Also, when you say you tried everything, can you let us know more about any troubleshooting steps you might have taken so far?

Thanks!

  • Esa Vokshi's avatar
    Esa Vokshi
    Explorer | Level 3
    6 months ago

    I have my account and i open it again and the files are gone, but i see them in my computer, but can't open them. They are very important and i dont know what to do, look the screenshots ... dropbox can't help me 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Hey Esa Vokshi, thanks for the update here.

      Can you let us know what you see when you try to open your files from your Dropbox folder? A screenshot of any error message would be really helpful.

      And if you open a web browser, go to dropbox.com and try to login to this account with your email and password, what do you see?

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