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rio macc's avatar
rio macc
Explorer | Level 3
3 years ago
Solved

Missed payment

I changed bank account recently and missed this months payment. I recieved a message from Dropbox saying this months payment didn't go through. I was wanting to phone someone and make a payment with ...
Account Settings
Payments
  • Rich's avatar
    Rich
    3 years ago
    rio macc wrote:

    I have no idea what Walter was going on about - changing my plans and what not.

    Walter wasn't suggesting that you wanted or attempted to change plans. He was stating that IF you had already been downgraded to a Basic account as the result of a failed payment, you could just re-upgrade your account. If Dropbox is unable to process your payment multiple times, your account is automatically downgraded to Basic (no files are lost) at which point you can simply re-upgrade again.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi rio macc, the Dropbox service wouldn't charge you double the amount for the next month. 

 

It would attempt a few more times to make the payment for this month, and if unsuccessful, it would downgrade the account to a Basic plan.

 

You can try editing your payment information on your account using these steps.

  • rio macc's avatar
    rio macc
    Explorer | Level 3
    3 years ago

    "It would attempt a few more times to make the payment for this month"

     

    Thank you Jay, at least you understood what I meant.I have checked my bank and thats exactly what has happened, you tried second time and it went through fine. I have no idea what Walter was going on about - changing my plans and what not. What a drawn out experience to get some closure on such a simple request. 3 days this has taken. But at least it's fixed now, Thanks again Jay, Have a nice day.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      rio macc wrote:

      I have no idea what Walter was going on about - changing my plans and what not.

      Walter wasn't suggesting that you wanted or attempted to change plans. He was stating that IF you had already been downgraded to a Basic account as the result of a failed payment, you could just re-upgrade your account. If Dropbox is unable to process your payment multiple times, your account is automatically downgraded to Basic (no files are lost) at which point you can simply re-upgrade again.

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