Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
montao
5 years agoNew member | Level 2
Misuse or mistake using my email address
I'm not "daskip". I might've had a dropbox account with one of my email addresses. Recently I got emails in French saying that a user named "daskip" registered an account with dropbox using my email address. It's difficult to understand. I could reset the password using my email address. It should not be possible.
‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
On Monday, October 25th, 2021 at 20:11, Dropbox <no-reply@dropbox.com> wrote:
Bonjour daskip,Pour finaliser votre inscription, nous n'avons plus qu'à valider l'adresse e-mail de votre compte .Profitez bien de Dropbox !
33 Replies
Replies have been turned off for this discussion
- Megan5 years ago
Dropbox Community Moderator
Hey montao, welcome to our Community!
Would it be okay to contact you at the email associated with your account in order to assist further on this matter?
Keep me posted! - RafaConS5 years agoExplorer | Level 3
Megan, several of our corporate users received the same email in French, and had accounts created under the same user - "Daskip Tgay". Can you please contact me to assist us?
- montao5 years agoNew member | Level 2
Yes you may also contact me at the account email address that is mine.
- Megan5 years ago
Dropbox Community Moderator
Sure can RafaConS & montao!
I've reach out to you via email!
Reply back as soon as you can, and we can investigate further. - Jermermery5 years agoNew member | Level 2Hi I have had exactly the same with the same name.
I went into the account, reset the password and deleted the account but would like confirmation that my files are secure. - hel15 years agoNew member | Level 2
I also had the same mail an also went into the account, reset the password and deleted the account but would like confirmation that my files are secure.
- arosen32umd4 years agoNew member | Level 2
This happened to me as well. I've just used my email to reset the password and take control of the account. Can Dropbox provide any info on the person doing this?
- lab14 years agoExplorer | Level 4
Same issue, all my files are gone. Can you pls confirm breach and if my files are ok?
- Megan4 years ago
Dropbox Community Moderator
Hey lab1, welcome to our Community!
Can you let me know more, in regards to what happened your files and if you have access to your Dropbox account?
Keep me posted!
- lab14 years agoExplorer | Level 4Hi Megan!
I got emails in French about my account and was locked out. I changed the password back and when I got in, all my files were gone except one shared folder.
Same name used as the people above.
Thx!
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!