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nikaymateo's avatar
nikaymateo
Explorer | Level 3
4 years ago

My account expired - can I get it back? What will happen to my files?

Hi Guys,   I really hope you can help me. My problem is that my Dropbox account has expired as of June 3. Is there any way I can get my account back? What will happen to my files? As of now, I ca...
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cancellations
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jpolcek's avatar
jpolcek
Explorer | Level 3
4 years ago


To whom it may concern,

My apologies about having to cancel the card you have on file.
The credit card or debit card was comprised and Several days ago I began seeing nefarious transactions. I called my Banks fraud line and they immediately shut my card off.

My NEW card should arrive either today or worst-case Monday, 6/16/2022.

Sincerely,
<<SNIP>>

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

jpolcek 

 

ARGH!! Never ever ever put phone numbers or emails on a PUBLIC website. That is how you end up getting defrauded! 

 

When your new card comes you need to update the card number at www.dropbox.com/account. 

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