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nikaymateo's avatar
nikaymateo
Explorer | Level 3
4 years ago

My account expired - can I get it back? What will happen to my files?

Hi Guys,   I really hope you can help me. My problem is that my Dropbox account has expired as of June 3. Is there any way I can get my account back? What will happen to my files? As of now, I ca...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
nikaymateo wrote:

My problem is that my Dropbox account has expired as of June 3. Is there any way I can get my account back? What will happen to my files? As of now, I can still access my account because it has been downgraded to Dropbox basic.

Accounts don't expire. Your subscription can expire, at which time your account is downgraded to Basic and your files stop syncing (if you're over your quota), but you can continue to access the account and your files. Nothing is deleted.

 

The only time an account will "expire" is if it's left idle for more than a year, at which point the account is deleted due to inactivity.

nikaymateo's avatar
nikaymateo
Explorer | Level 3
4 years ago

Hi Rich,

 

Now I fully understand. Thank you! What if I'm currently using my personal email and wish to switch to my business email? Will I be able to access all of my former email's files?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi nikaymateo, if you want to change the email on your account, you can do so from this page. 

     

    Bear in mind that the email to which you're switching should not already be associated with another Dropbox account.

     

    If you need any further assistance, please let me know.

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