Forum Discussion

ArturoGlez's avatar
ArturoGlez
New member | Level 1
11 months ago

My account was downgraded to a Basic plan, how can I reactivate my paid service?

On January 14th, Dropbox canceled my Plus account, the day after I paid for a year of service. A week later, after many emails to technical support, they reactivated it as a Basic (free) account. Wha...
downgrade
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi ArturoGlez, thanks for bringing this to our attention.

Could you attach a screenshot showing what you're seeing on the payments page on your account?

This will help me to assist further!

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