Forum Discussion

ArturoGlez's avatar
ArturoGlez
New member | Level 1
11 months ago

My account was downgraded to a Basic plan, how can I reactivate my paid service?

On January 14th, Dropbox canceled my Plus account, the day after I paid for a year of service. A week later, after many emails to technical support, they reactivated it as a Basic (free) account. Wha...
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ArturoGlez's avatar
ArturoGlez
New member | Level 1
11 months ago

The account is [removed per Community Guidelines]. It appears as Basic, but I purchased it as Plus. Gladly. Attached is the invoice. 

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi from me as well, ArturoGlez! I’ve removed your personal details from the screenshot, since this is a public forum. 

However, the email address that appears on your invoice, is it the exact same as the one you see here? I'd like to make sure you're not currently accessing a different Dropbox account that's on a free Basic plan instead.

Please also send me any ticket numbers you may have from your convo with our support team and I’ll check them for you.

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