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My credit card was charged for a Dropbox subscription, despite being on the free Basic plan.
Hi has anyone had an issue with a large debit from Dropbox coming up on your credit card despite being on Dropbox basic which comes up as “free” and no payment history shown in account invoices.
Thanks
1 Reply
- Nancy
Dropbox Staff
Thanks for posting on our Community today, Janinep!
If you see that you’re on the free Basic plan here, then you’re most likely being charged for a totally separate Dropbox account under another email address.
When checking your bank statement, are your charges coming directly from Dropbox or iTunes/Google Play?
If the former, please use this page to find out for which Dropbox account you’re currently being billed; you can then log out of your current account and sign in to the correct one to see your subscription.
Let me know, if that helps.
