Forum Discussion

Sarah carrier 's avatar
Sarah carrier
New member | Level 2
3 years ago

My debit card is being charged and I want to cancel the subscription, but all my accounts are free

I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel....
billing
cancellations
Chrissy_72's avatar
Chrissy_72
Explorer | Level 4
3 years ago

Same here. Been billed for months for a free (basic) plan..

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Chrissy_72! Thanks for posting on this thread. 

 

The charges that you keep receiving, do they seem to be direct Dropbox payments or in-app ones (from Google Play/iTunes)?

  • Chrissy_72's avatar
    Chrissy_72
    Explorer | Level 4
    3 years ago

    It says

    *Dropbox g.co/helppa Ca. 

    Not sure exactly 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Chrissy_72, have you contacted your bank about this?

       

      If you'd like to see the email of the account that the charge relates to, you can use our self-serve lookup tool: https://www.dropbox.com/payments/find_receipt

       

      Should you need further assistance though, do let me know and I'll reach out to the email address you use for your forum's profile so we can have a further look into this with all of my tools available. 

       

      Keep me posted!

      • Chrissy_72's avatar
        Chrissy_72
        Explorer | Level 4
        3 years ago

        I already tried that.

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