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Clonehead's avatar
Clonehead
New member | Level 2
2 months ago
Solved

I'm being charged for a Plus subscription but my account shows that I'm on Basic

My dropbox account still is BASIC but I have been charged for PLUS for two months.  I pay by CC.   Please fix or cancel.  Thank you.

Dropbox Plus
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  • Hannah's avatar
    Hannah
    2 months ago

    Hi there, Clonehead, thanks for posting to the Dropbox Community.

    Let's get right to it!

    Usually, when this happens, people seem to have a second Dropbox account that they don't remember having.

    Since you're paying by credit card, can you please use this link to look up the payment info, to see the email address linked to the paid account?

    Is it the same as the one you're using on your main Dropbox account?

    Let me know what you find!

4 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi there, Clonehead, thanks for posting to the Dropbox Community.

    Let's get right to it!

    Usually, when this happens, people seem to have a second Dropbox account that they don't remember having.

    Since you're paying by credit card, can you please use this link to look up the payment info, to see the email address linked to the paid account?

    Is it the same as the one you're using on your main Dropbox account?

    Let me know what you find!

  • Clonehead's avatar
    Clonehead
    New member | Level 2
    2 months ago

    That was the case.  It was under a different email.  Thank you.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    We're glad to hear you managed to sort this out in the end and thanks for keeping us in the loop too Clonehead 

    Let us know if anything else comes up! 

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there Clonehead​ , and welcome to the Dropbox Community 👋

    I’m really glad to hear you came back to let us know what’s going on and thank you for updating us! It’s always helpful when folks share their experience, especially in situations like this where billing and account status don’t seem to line up.

    By the way, I’m Theresa đŸ‘©â€đŸ’», one of the Community Managers here at Dropbox HQ. While we dig into figuring out what’s going on with your billing and subscription, I’d love to know... what’s your favourite Dropbox feature so far? Whether it’s about storage, sharing, file recovery, or something else, I’m always curious to hear what people like best.

    Looking forward to hearing from you,

    T đŸ˜ș (Dropbox Community Manager

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