Forum Discussion

Joeyandy's avatar
Joeyandy
Explorer | Level 4
7 days ago

My Dropbox Professional free trial hasn't begun?

Dropbox Plan Professional Payment Method Credit card How did you upgrade? Directly through the Dropbox website Question or Issue Hi, I purchased a Professional plan, entered my card details t...
billing
cancellations
Dropbox Pro
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 days ago

Hi Joeyandy​, thanks for contacting us.

Are you able to see any trial on the payments page when logged into your Dropbox account?

This will help me to assist further!

Joeyandy's avatar
Joeyandy
Explorer | Level 4
7 days ago

Hey thanks for the reply, and when I click that link it takes me to the Billing page and just shows my 'Payment method' and lists my card details. Everywhere else asks me to Click to upgrade as if my free trial is not active. Thanks 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 days ago

    Hey Joeyandy​, thanks for the update.

    Have you tried reaching out to our support team about this?

    To do so, open a private browsing window on your browser and go to this page.

    From there (without logging in to your account) you can describe your issue and submit your request.

    Once you do, please send us your ticket number, so we can check out the communication on our end as well.

    Thanks!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!