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Joeyandy's avatar
Joeyandy
Explorer | Level 4
7 days ago

My Dropbox Professional free trial hasn't begun?

Dropbox Plan Professional Payment Method Credit card How did you upgrade? Directly through the Dropbox website Question or Issue Hi, I purchased a Professional plan, entered my card details t...
billing
cancellations
Dropbox Pro
Joeyandy's avatar
Joeyandy
Explorer | Level 4
6 days ago

Thanks for your reply. I've actually just tried to recreate cancelling my trial on another account and it seems to immediately bring me back to Dropbox basic, not what was shown on the initial billing page before upgrading to Pro and also in the Support pages. It makes sense now, but it is very odd this is not mentioned anywhere when entering the free trial.

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