Forum Discussion

cutedog's avatar
cutedog
New member | Level 2
7 months ago

My Dropbox storage has expired. How long will my files be kept before they're deleted?

My Dropbox storage has expired, and I'm not able to upgrade right now. How long will my photos and videos be kept before they are deleted? I want to make sure I have enough time to download everything. Thanks!

1 Reply

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 months ago

    I dont believe there is an official line on this one I'm afraid. However, what I would say is watch emails as they DO send them to warn you it is going to happen, however, once they are deleted its permanent and you cannot recover the files. 

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