You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

DD37's avatar
DD37
New member | Level 2
3 years ago

My invoices do not show up in my account settings

What do I do when invoices are not showing up in the billing section? I can normally just download them each month but it is telling me there is not activity despite the fact that we pay every month!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey DD37, thanks for reaching out to us today.

     

    Is it possible that you might be signed in to a different Dropbox account, than your paid one at the moment?

     

    Which plan do you see in the plan tab of your account settings?

     

    If you see that you're in your paid account, but the billing tab doesn't show your invoices, please try from a different browser or a private browsing window.

     

    Let me know what you find!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!