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AV_81's avatar
AV_81
New member | Level 2
3 months ago

My paid account has been downgraded to Basic after making the payment.

From INDIA using ICICI bank debit card.  I made the payment for a yearly subscription renewal. Here is confirmation email text: A purchase of Rs. 10,666.45 has been made using your Debit Card lin...
downgrade
Dropbox Plus
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi AV_81! Thanks for posting this on our forum. 

Have you reached out to your bank to make sure there's no issue with your previous transaction?

If you have, and since we don’t have any account visibility on the forum, I can go ahead and log a ticket for you. Can I message you to the email address that’s linked to your Community profile here?

Let me know.

  • AV_81's avatar
    AV_81
    New member | Level 2
    3 months ago

    The transaction was completed correctly. Please raise a ticket. My email address is correctly linked to my Community Profile. It is also the same as my Dropbox account ID. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Hey AV_81, I’ve just logged a ticket for you. Please reply to it directly and we’ll look into this further.

      • AV_81's avatar
        AV_81
        New member | Level 2
        2 months ago

        I replied to the email. However, I did not get a useful reply. The message says 

        "From my understanding, what's happening here is your Dropbox account was downgraded.
         According to our records, your account was downgraded since no charge was able to go through for your Dropbox subscription."

        I have made the payment, for a yearly subscription on 11-Feb-25. I can send the bank account statement if needed. The issue is not resolved. 

         

         

         

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