Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
My personal account was accidentally merged into a Business Account
I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. Then Dropbox notified me that my personal account was closed and they were refunding me my fee. How do I extricate myself from this? I do not want to own the Business Account or have that for my own Dropbox, I only need access to it. How do I restore my Personal account and revive the subscription? The person who created the new business account says it was a mistake, but doesn't know how to fix it and one can't "call" Dropbox, nor is there a way to change accounts. Help!
LauraLOTC wrote:
When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. ... How do I extricate myself from this?
When you merged your account into the team account, you effectively made the team the owner of your account. In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.
After your account has been converted back to an individual account you'll be back on the Basic plan. You can then resubscribe to Plus, Professional, etc.
36 Replies
Replies have been turned off for this discussion
- Hi Megan. Thank you for your reply.
I used to work for a company and left it Oct 22. I recently received an email from Dropbox and saw that I was still linked to the company account.
I am trying to find out how to remove myself.
Thank you - Megan
Dropbox Community Moderator
Hey there, Paul 11, let's jump right into this!
Based on the info you've provided, I understand that you are either part of a Business account, that you now want to leave. Or that you need to remove a shared folder/file off of your Dropbox account.
Would you mind clarifying a bit more, and also letting me know about your plan page, and what it reports, in order for me to have a clear visual, and provide you with the correct next steps please?
Keep me posted!
- How do I leave the company Dropbox as I have left the company and I am still included in their media?
Same problem for me.
I clicked an invite from a supplier and it swallowed my own account and now I can't remove my account from their organisation. The process really needs improving or at least make it reversable.
- Megan
Hey hammer078, welcome to the Dropbox Community!
If you joined a Dropbox Business team, the admin will need to remove you from it, so that you can go back to your personal account.
They will need to remove you by converting your account to an individual Dropbox Basic account. That way, you'll lose access to the team content, but keep your account and your personal files.
Let me know if you have any questions.
- Yesterday I received an invite from my friend to collaborate on his "Work" folder (let's call it that for now).
- I was offered 2 choices to either "join" or "create new account".
- I opted to Join. Now my folders all got archived into 1 folder and his account folders are taking precedence in my overview.- my standard (paid) account got refunded (not what I wanted!!)
- This is not what I expected and would like to revert this to how I had it prior to Joining his "Work" Folder (my own subscription and own files).How do I "un-join" and revert back to my paid subscription without loosing all my personal files and folders?
Please advise- Rich
Super User II
ckonteos80 wrote:
What is the correct procedure to be removed from the Business account and to return to the Plus account. Without losing any files or the yearly payment that I have made.
When you join a Business team with a paid account, you receive a prorated refund for any time remaining on your subscription. Once you get your account back, you'll need to resubscribe.
In order to be removed from the team you need to contact the team admin and ask them to convert your account back to an individual account. It's very important that they don't just remove you from the team as that would delete your account. If that were to happen the team admin would have just seven days to restore your account. Make sure they convert your account.
I have a Dropbox Plus account and was added by mistake into a Business account. What is the correct procedure to be removed from the Business account and to return to the Plus account. Without losing any files or the yearly payment that I have made.
Thank you for your help
- Rich
kevinvonesper wrote:
... one of the companies I work for sent me an invite be part of their Business account ... my entire dropbox account has been integrated into their account. ... and now I am trying to reverse this action/get my own private account back ...
You need to contact the team admin and ask them to convert your account back to an individual account. It's very important that they don't just remove you from the team as doing so would delete your account. If that were to happen they only have seven days to restore your account. They must convert it back to an individual account, and only the team admin can do this. Dropbox can't do it.
Hello Community!
I've sent Dropbox several e-mails about this without a response so I am turning to you to see if you have any insight. I am a freelancer and one of the companies I work for sent me an invite be part of their Business account when they were trying to send me an invite to download files for a project. Skip to now, my entire dropbox account has been integrated into their account. This was a total mistake and now I am trying to reverse this action/get my own private account back without cancelling dropbox and losing all my files. Anyone have any ideas? Thank you.
