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My personal account was accidentally merged into a Business Account
I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. Then Dropbox notified me that my personal account was closed and they were refunding me my fee. How do I extricate myself from this? I do not want to own the Business Account or have that for my own Dropbox, I only need access to it. How do I restore my Personal account and revive the subscription? The person who created the new business account says it was a mistake, but doesn't know how to fix it and one can't "call" Dropbox, nor is there a way to change accounts. Help!
LauraLOTC wrote:
When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. ... How do I extricate myself from this?
When you merged your account into the team account, you effectively made the team the owner of your account. In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.
After your account has been converted back to an individual account you'll be back on the Basic plan. You can then resubscribe to Plus, Professional, etc.
36 Replies
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- Hannah
Dropbox Community Moderator
Happy to try and help, if I can, Jan!
Why do you think that your email and password is still connected to the Business account?
Did you get an error when you tried to set up a new account?
Sorry for replying so late! When I try to log on to the Dropbox Website I get to the Company's business account right away. So I thought I'm obviously connected to that account and can't use my data for another account. But I found out by some other tips and tricks that the admin of the business account might still be able to change my settings and re-install a private account (unless he's deleted my account as you said).
I will now save my data on a HDD and than ask the admin to follow a step by step instruction I've found.
Best
Jan
- Hannah
No worries, Jan!
If you can still login to your account, you might not be removed from the team at all, so do make sure to ask the admin to check that from the Members tab in their admin console.
And make sure that they use the conversion steps, as we discussed, so you'll get back to your original individual account without an issue.
Let me know if you need anything else!
- So by accepting the invitation to a team I have basically given up the control of my account to my organisation? How someone could think this was a good idea? How can I recover my account if I cannot reach the admin off the business account?
This really sux... too easy to do..
I joined a Business Team in August of 2024 and am still being billed monthly for my personal dropbox Plus account. Why am I being charged for an account that is merged with a much larger amount of storage and how can I terminate payment?
Thanks,
Tara
Hi Nancy,
I have read extensively about the linking of accounts. The credentials that are connected to the Plus account that I am auto-billed for (on the 13th of each month) are the same to log into the Business Team. Since all of my personal content/files now exist inside of the Business account exclusively, why am I being billed for a 2TB account?
Thanks
Yes where should I send it privately?
