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Bronwenc's avatar
Bronwenc
Explorer | Level 3
6 months ago

My refund shows in PayPal but it hasn't come through to my bank account

I was issued a refund from my plan ( as I chose not to go ahead with current subscription) . PayPal shows this refund but it has not come through to my bank account. Refund was made 15 August
cancellations
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey Bronwenc, thanks for joining the Dropbox Community.

 

Was the refund issued by our team or did you request it through PayPal?

 

If you contacted our support team, can you give us your ticket number?

 

Also, have you reached out to PayPal or your bank, to see if the money is withheld for some reason?

 

Let me know.

Bronwenc's avatar
Bronwenc
Explorer | Level 3
6 months ago
Hi Hannah thanks for getting back to me. Refund was issued by your team. It shows in my PayPal account but there is no way to contact PayPal . The only contact I had directed me to here. Bank has no reason for it to be delayed. Other refunds have come through without an issue.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Thanks for the update here.

     

    Can you please give us the ticket number for your communication with our support team, so we take a look, Bronwenc?

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