Forum Discussion

pglowaski's avatar
pglowaski
New member | Level 2
2 years ago

Mysteriously charged $120 on PayPal - how can I get a refund?

Hi there--I have the basic plan and was charged 120 though Paypal for a dropbox account.   Because I'm actually a basic member I am unable to access customer support to ask for a refund. Credit c...
cancellations
Payments
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Would it be OK if I sent you an email to the email address that's connected to your profile here, on our Community to have a further look internally then pglowaski?

pglowaski's avatar
pglowaski
New member | Level 2
2 years ago

Please do Walter. Thanks for your help

p

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

     Sure thing pglowaski - you've got :envelope: 

    • pglowaski's avatar
      pglowaski
      New member | Level 2
      2 years ago

      Hi Walter. I am back at my computer and would like to figure this out with you. Can you email me? ? Thank you

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the nudge on this pglowaski 

         

        I've just responded to your last email, so please have a look at your inbox and we'll take it from there. 

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