Forum Discussion

Ja96's avatar
Ja96
Explorer | Level 4
2 years ago

Need to cancel subscription without access to account

Hi there, I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer ha...
cancellations
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Ja96 wrote:
I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • Ja96's avatar
    Ja96
    Explorer | Level 4
    2 years ago
    Thank you, I’ve tried that multiple times but Dropbox just won’t get back to me. It’s incredibly frustrating.

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