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Forum Discussion

bjgoldstein's avatar
bjgoldstein
New member | Level 2
8 years ago
Solved

Need to reduce licenses

What needs to be done to reduce the number of licenses that we are paying for?
Account Settings
billing
FAQ
Plans
Team admin
  • Mark's avatar
    Mark
    8 years ago
    I am pretty sure you can only do this upon renewal of your contract to a minimum of 3 (it used to be 5).

    You can alter the licences you need at the Admin dashboard: https://www.dropbox.com/team/admin/dashboard
  • Jay's avatar
    Jay
    8 years ago
    Entering a minus symbol and a number doesn’t work to show the 'Remove licenses' option?
     
    If this is the case, would it be okay to message you at the email address associated with your forum profile to assist further?
TABNORM's avatar
TABNORM
Explorer | Level 4
8 years ago

Hi

I need to reduce to 3 from the 7 we have. My licenses renews in a month.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
How many active licenses do you currently have assigned to users? Are you able to reduce the licenses in any way?
  • TABNORM's avatar
    TABNORM
    Explorer | Level 4
    8 years ago

    I only have two licenses assigned to users. I want to keep the third in case I need it. I have deleted all other users. 

    How do I reduce number of licenses to 3.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago
      Have you followed the steps in this article?
       
      1. Sign in to dropbox.com with your admin credentials.
      2. Click Admin Console.
      3. Select the Billing tab.
      4. Click Manage plan.
      5. Click Manage licenses.
      6. Change the number of licenses in the box that appears. 
      7. To remove unneeded licenses, click Remove licenses instead.
       
      If you’re getting an error message, let me know!
      • TABNORM's avatar
        TABNORM
        Explorer | Level 4
        8 years ago

        Thank you

        I had been to that page but visually it appears you can only add licenses not remove licenses.

         

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