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Jay Whitaker's avatar
Jay Whitaker
Explorer | Level 3
6 years ago
Solved

New HP 25G promotion not working.

I have an old dropbox account.  I bought a new HP laptop in December 2019. Just today I noticed a 25G promotion on the HP start menu. I followed all of the steps and got to my account, but the 25G wa...
Plans
  • Mark's avatar
    Mark
    6 years ago

    As you have had the promo you will need to set up a new Dropbox account and get the space on that one as per the T&C's

TL7's avatar
TL7
New member | Level 2
6 years ago

Hi Mark,

Your reply conflicts the "HP + Dropbox 25 GB promotion" stated in the Dropbox website as below:

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion:

Purchase date Space Duration Existing or new user?

Purchased before October 23, 201525 GB6 monthsNew or existing Dropbox users
Purchased after October 23, 201525 GB12 monthsNew or existing Dropbox users

Can you please make clear on this? I am tending to buy a HP but wondering this point.

Thank you very much.

Jones.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 years ago

The point Mark is making is that you can only claim each type of promotion once per Dropbox account. If you've previously had an HP device and earned a storage promotion from it, you cannot claim another HP storage promotion on the same Dropbox account, even with the purchase of a new device.

 

If you're trying to redeem a second HP promotion, you need to do so on a new Dropbox account.

  • TruongLe's avatar
    TruongLe
    Explorer | Level 4
    6 years ago

    Thanks Rich,

    I have just successflly applied the HP 25G promotion to my current dropbox. Just wishinf Dropbox helps a little bit further, e.g. after 12 months, the free 25G will be reduced to 5 or 10G instead of completely gone.

     

     

  • BB24's avatar
    BB24
    Explorer | Level 3
    6 years ago

    Hi, I cannot sign in or up as a new account on the dropbox 25gb promotion on my Hp laptop. Keeps saying can't sign in try again later. I have gone through the 2 step verification and all yet to no avail.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hey BB24, thanks for nudging us on this thread. 

       

      Did you try rebooting your computer or trying a different WiFi network? 

       

      Let me know how it goes, cheers!

      • BB24's avatar
        BB24
        Explorer | Level 3
        6 years ago
        Yes
    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hi there SCCSCC, I hope you're well today!

       

      Can you just clarify for me, are you having an issue with downloading the app on your computer? If possible, please send me a screenshot of where you're having trouble and we can go from there.

       

      Thanks!

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