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Jay Whitaker's avatar
Jay Whitaker
Explorer | Level 3
6 years ago
Solved

New HP 25G promotion not working.

I have an old dropbox account.  I bought a new HP laptop in December 2019. Just today I noticed a 25G promotion on the HP start menu. I followed all of the steps and got to my account, but the 25G wa...
Plans
  • Mark's avatar
    Mark
    6 years ago

    As you have had the promo you will need to set up a new Dropbox account and get the space on that one as per the T&C's

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey BB24, thanks for nudging us on this thread. 

 

Did you try rebooting your computer or trying a different WiFi network? 

 

Let me know how it goes, cheers!

BB24's avatar
BB24
Explorer | Level 3
6 years ago
Yes
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for your updates here!

     

    That's rather strange indeed BB24, to look into this further I've reached out to the email linked with your profile here. When you have the chance, please check your inbox for my message and we can go from there if you'd like to.

     

    We can look into this further through our Support channel too if you'd be interested SCCSCC, I do understand that you're frustrated with the troubles your're having with redeeming the promotion.

     

    Please bear in mind that we do need to do some troubleshooting so we have an idea of where the issue is occurring so that we can assist.

     

    If you'd like to, let me know and I can reach out to you.

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