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Jay Whitaker's avatar
Jay Whitaker
Explorer | Level 3
6 years ago
Solved

New HP 25G promotion not working.

I have an old dropbox account.  I bought a new HP laptop in December 2019. Just today I noticed a 25G promotion on the HP start menu. I followed all of the steps and got to my account, but the 25G wa...
Plans
  • Mark's avatar
    Mark
    6 years ago

    As you have had the promo you will need to set up a new Dropbox account and get the space on that one as per the T&C's

SCCSCC's avatar
SCCSCC
New member | Level 2
6 years ago

I purchased a new HP Laptop.  It has an offer for free 25GB storage for 1 year.  Upon registering, it just clocks on the download and will not finish.  

 

??

SCCSCC's avatar
SCCSCC
New member | Level 2
6 years ago

It simply would not download.  The account (user name and pword) were set up but the software would not complete the download for the 25GB free for 12 months through the joint HP/DropBox offer.

 

I removed DropBox and downloaded and it worked fine.  In doing so, the 25GB free offer was lost.  

 

Not too happy.

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