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Forum Discussion

pasharinho's avatar
pasharinho
Explorer | Level 3
4 years ago
Solved

New payment after changing Apple ID country is not recognized, so my account is downgraded to Basic

Hello all,   I have a problem with my Dropbox Plus subscription purchased via Apple App store. I'm originally from Russia, my Dropbox Plus subscription was purchased using my Russian Apple ID. Ho...
billing
Dropbox Basic
Dropbox Plus
Mobile
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    4 years ago

    Hi pasharinho, thanks for providing these details.

     

    Since it sounds like your iTunes account is now associated with a Spanish card, the upgrade should've gone through successfully.

     

    Could you check your payments page to see if it appears there?

     

    Keep me updated with any progress!

pasharinho's avatar
pasharinho
Explorer | Level 3
4 years ago

Hi @Jay 

 

Thanks for your reply. For few days my account was in Basic mode and I was not able to see my last payment on my payments page, as you suggested. All my apps (desktop and mobile) became Basic as well. But today my account got unlocked. The issue is resolved. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Glad to hear it's resolved now, pasharinho! 

 

If you need any further assistance in future, please let me know. Enjoy your week!

  • banusanar's avatar
    banusanar
    New member | Level 2
    2 years ago

    I have the same issue as @pasharinho. I was using an India Region Apple ID and had to convert that to a US region. I have the receipt of the Dropbox yearly subscription purchased through the US Region Apple store. But today my account was downgraded to Basic. How to I get it restored?

    Thanks
    -Banu

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey @banusanar, can you clarify when you purchased your Dropbox plan exactly?

       

      Are you able to access the page Jay linked above, and if yes, what do you see there?

      • banusanar's avatar
        banusanar
        New member | Level 2
        2 years ago

        I purchased it 3 days ago. And the billing receipt from App Store explicitly states "Dropbox Plus - Annual (Yearly) Renews Aug 13, 2025" 
        I cannot access the billing page though. 
        Thanks, Banu

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