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Forum Discussion

pasharinho's avatar
pasharinho
Explorer | Level 3
4 years ago
Solved

New payment after changing Apple ID country is not recognized, so my account is downgraded to Basic

Hello all,   I have a problem with my Dropbox Plus subscription purchased via Apple App store. I'm originally from Russia, my Dropbox Plus subscription was purchased using my Russian Apple ID. Ho...
billing
Dropbox Basic
Dropbox Plus
Mobile
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    4 years ago

    Hi pasharinho, thanks for providing these details.

     

    Since it sounds like your iTunes account is now associated with a Spanish card, the upgrade should've gone through successfully.

     

    Could you check your payments page to see if it appears there?

     

    Keep me updated with any progress!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @banusanar, can you clarify when you purchased your Dropbox plan exactly?

 

Are you able to access the page Jay linked above, and if yes, what do you see there?

banusanar's avatar
banusanar
New member | Level 2
2 years ago

I purchased it 3 days ago. And the billing receipt from App Store explicitly states "Dropbox Plus - Annual (Yearly) Renews Aug 13, 2025" 
I cannot access the billing page though. 
Thanks, Banu

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @banusanar, let me jump in here too! 

     

    It might sound trivial, but have you made sure that you upgraded the correct Dropbox account?

     

    If you paid via the mobile app, you might've been able to restore the purchase using the steps in this link, can you give it a go?

    • banusanar's avatar
      banusanar
      New member | Level 2
      2 years ago

      Thanks @Megan. The Restore purchases button did the trick. 🙂 
      We had over 10 devices that are heavily dependent on Dropbox. So I had to do the "Restore purchase" on the device which uses the apple id == to the dropbox id.  

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Amazing news @banusanar!

         

        Happy to see that everything is back on track. Have a lovely weekend ahead,enjoy! 😉

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