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Forum Discussion
No option to remove payment method on my Basic plan
Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is ...
Here’s what you can do:
Visit the Billing Page: Go to the Dropbox website and log in to your account. Navigate to your account settings and then to the billing page.
Remove Payment Method:
- If there’s no direct option to remove the payment method, try changing the payment method to a different one (e.g., a virtual card with no funds).
I hope this helps you get your payment info removed!
Unfortunately there is no option to remove the payment method or change/add a payment method (although I don't want to do that either, just want it removed entirely).
Walter contact via email would be fine is that something you can initiate?
- Walter
Dropbox Community Moderator
Sure thing Speez - you've got
Whenever you get the chance, please have a look at your inbox and we'll take it from there.
Hello, I am having the exact same issue as Speez. Here is a screenshot:
I would like to be reached out via email in order to have this card info removed. Thank you.
