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Speez's avatar
Speez
Helpful | Level 6
12 months ago

No option to remove payment method on my Basic plan

Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is still listed as a payment method under my free/basic account with no option to remove it. I want my CC info completely removed from the system, but because it is a free account I have no access to dropbox chat/email/support/etc. Any idea how to get it off of there? I am not going to pay for another month of a subscription just so I can get in touch with them to remove my payment info.

Billing
downgrade
Payments

18 Replies

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  • SHelp2's avatar
    SHelp2
    New member | Level 1
    7 months ago

    We are having the same issue too. We need all payment methods removed please

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey SHelp2! I can see you’ve already reached our support team regarding this. I’ve left them an internal note, so that they can review your request as soon as possible.

  • NurMd's avatar
    NurMd
    New member | Level 1
    6 months ago

    I have same issue , i would like to remove my card and i am on basic plan so there is no option to change /remove like other, you can email me at same dropbox/this account gmail

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey NurMd, thanks for the nudge here.

    Before we email you, can you please login to your account from a different browser, to see if you're still seeing your payment method?

  • NurMd's avatar
    NurMd
    New member | Level 1
    6 months ago

    not showing option to remove , tried firefox chrome edge 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Thanks for that, NurMd.

    I just sent you an email, and we'll continue there.

  • Kdaters's avatar
    Kdaters
    New member | Level 2
    12 days ago

    Hey there, 

    I am also having this exact same issue. I would like my card on file to be removed and don't see an option to remove it. Please email me. Thank you! 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 days ago

    Hi Kdaters, I've sent you an email, please could you reply to it as soon as possible!

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