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ewanmillard's avatar
ewanmillard
Explorer | Level 3
3 years ago

paid for upgrade, haven't received an upgrade

okay, as I'm a student I used unidays 30% off yearly subscription plan, when I did this I was logged into my dropbox account and I paid for the upgrade for 6.99 a month. since paying for it, I have r...
Payments
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ewanmillard, sorry to hear about this.

 

Could you let us know if you upgraded your Dropbox account through the website directly or via the app store on a mobile device perhaps?

 

If it's the former, you can try using our self served look up tool to identify the email address that's associated with your charge and check if it's an exact match with the one you see in your account's settings online.

 

In any case, please let us know more and we'll take it from there.

ewanmillard's avatar
ewanmillard
Explorer | Level 3
3 years ago
okay, so I used a unidays offer which took me to the website, so I paid through the website.
Cheers
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Did you use the look up tool in that case ewanmillard? 

    • ewanmillard's avatar
      ewanmillard
      Explorer | Level 3
      3 years ago
      I did but I don’t know how to get my transaction id, the only evidence of payment going through is on my bank statement, and it’s just a transaction no invoice or anything.
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        In that case, you can reach out to our support team directly for further assistance ewanmillard 

         

        To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information.

         

        Once you do this and get a ticket from our system, feel free to share its ID here with us so that we can look it up as well. 

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