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ewanmillard's avatar
ewanmillard
Explorer | Level 3
3 years ago

paid for upgrade, haven't received an upgrade

okay, as I'm a student I used unidays 30% off yearly subscription plan, when I did this I was logged into my dropbox account and I paid for the upgrade for 6.99 a month. since paying for it, I have r...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Did you use the look up tool in that case ewanmillard? 

ewanmillard's avatar
ewanmillard
Explorer | Level 3
3 years ago
I did but I don’t know how to get my transaction id, the only evidence of payment going through is on my bank statement, and it’s just a transaction no invoice or anything.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    In that case, you can reach out to our support team directly for further assistance ewanmillard 

     

    To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information.

     

    Once you do this and get a ticket from our system, feel free to share its ID here with us so that we can look it up as well. 

    • ewanmillard's avatar
      ewanmillard
      Explorer | Level 3
      3 years ago
      Hi, I’ve filled in the form, I haven’t received anything, no receipt, no transaction id, I can’t view it in my statement because I only have statements up to August at the minute, how can this be sorted? The only proof of purchase I have is a bank transaction
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        You can reach out to your bank and ask for the transaction ID directly ewanmillard 

         

        If that doesn't work for you, let us know and we'll take it from there. 

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