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ewanmillard's avatar
ewanmillard
Explorer | Level 3
3 years ago

paid for upgrade, haven't received an upgrade

okay, as I'm a student I used unidays 30% off yearly subscription plan, when I did this I was logged into my dropbox account and I paid for the upgrade for 6.99 a month. since paying for it, I have r...
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ewanmillard's avatar
ewanmillard
Explorer | Level 3
3 years ago
Hi, I’ve filled in the form, I haven’t received anything, no receipt, no transaction id, I can’t view it in my statement because I only have statements up to August at the minute, how can this be sorted? The only proof of purchase I have is a bank transaction
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

You can reach out to your bank and ask for the transaction ID directly ewanmillard 

 

If that doesn't work for you, let us know and we'll take it from there. 

  • ewanmillard's avatar
    ewanmillard
    Explorer | Level 3
    3 years ago
    I’ve been in my bank, all they could give me is my transaction details, no transaction ID. Can you help me out please
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, ewanmillard. 

     

    I’ve gone ahead and logged a ticket for you instead (I’ve messaged you to this email address).

     

    Please check your email’s inbox, and reply back to me, when you get the chance.

  • ewanmillard's avatar
    ewanmillard
    Explorer | Level 3
    3 years ago
    Hi, thank you I’ve got the email, where do we go from here? Thanks
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ewanmillard, please make sure to reply back to my message from your email address, and I’ll look into your request.

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