Forum Discussion

parco's avatar
parco
New member | Level 2
3 years ago

Paid via App Store (iOS) but I'm not getting the subscription activated

I've paid via Apple App Store, but I ain't not getting the paid service. So I reached out to Apple due to Dropbox is not providing any support at all regarding to such incident.  Solution they prov...
Payments
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey parco - sorry to hear about this.

 

Can you please try restoring your purchases as outlined here and let us know how it goes? 

 

Make sure to have the most updated versions for your mobile's OS and the Dropbox app as well beforehand. 

 

If you get an error along the way, send us a screenshot of that too.

 

Thanks!

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