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cored747's avatar
cored747
Explorer | Level 3
28 days ago

Payment failed as I'm getting an error that it's been refused

Dropbox Plan
Plus
Payment Method
Master Card
How did you upgrade?
Dropbox website

Getting this following error. And my Bank says everything is OK from our end.

Error in call to API function /2/checkout/update_billing_info: The payment has been refused. Contact your bank to enable the card for online use and/or re-enter the correct card details again.

Payments

7 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    21 days ago

    Were you able to resolve this, cored747? 

    Let us know, if you need more help.

  • cored747's avatar
    cored747
    Explorer | Level 3
    28 days ago

    Hi, I've the only card this time, but i will on the other card lets see how it goes will let you know shortly

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    28 days ago

    I see, thanks for the screenshot cored747 - much appreciated.

    If you'd be willing to give this a go, can you try an alternative card, if you happen to have one?

    Otherwise, let me know if you'd like me to send you an email to have a further look internally. 

  • cored747's avatar
    cored747
    Explorer | Level 3
    28 days ago

    Hi Walter,
    I've tried different browser but still declined the bank says its all okay from here 

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    28 days ago

    Hey cored747 - thanks for letting us know about this.

    Can you please clear your browser's cache and/or try another browser and let us know how it goes?

    If you still get the same error, please send us a screenshot too.

    Thank you!

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