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Beverlymendes's avatar
Beverlymendes
Explorer | Level 3
3 years ago

Payment made via Google Pay, account not upgraded

Urgent Help required I made a payment to the annual subscription via Google Pay App in India. The account has still not been upgraded. Gpay has confirmed payment has been made. Dropbox claims payme...
billing
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upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

As the payment isn't on the system, could you try cancelling the plan and requesting a refund from Google Play directly, and try upgrading again via the app, or the Dropbox site directly?

Beverlymendes's avatar
Beverlymendes
Explorer | Level 3
3 years ago
Yes I have raised a complaint through my bank and requested for a refund. I dont think dropbox has made any sort of enquiry through UPI id which is very complacent on their part. Just checking is a transaction is successful or not does not count for any investigation. Very disappointed in their service.

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