Forum Discussion

jw1313's avatar
jw1313
Explorer | Level 3
4 years ago

Promo popup offer disappeared

Hello, I had a promotion offer pop-up when I logged in today, but I wanted to check how much the upgrade prices were before commiting to it. I assumed it would be available on the upgrade page, but n...
Promotions
jw1313's avatar
jw1313
Explorer | Level 3
4 years ago

i did check and checked again - sadly, nothing

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey jw1313, would it be OK if we reach out via email to have a further look internally at this  point? 

  • jw1313's avatar
    jw1313
    Explorer | Level 3
    4 years ago

    I was led to understand that the forum was the only place to resolve issues for basic members. I needed the space so purchased one month of service hoping that this could be resolved before renewal comes up

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for clarifying that jw1313 

       

      If you still need any further assistance though, please let us know. 

      • AlBal's avatar
        AlBal
        Explorer | Level 3
        4 years ago

        I have exactly the same issue here. I saw a pop-up with an offer (three months, I believe) but it has since disappeared. I was thinking of upgrading but now I'm not too sure. I've discovered there doesn't seem to be any way to contact Dropbox to get an answer to even this question. 

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