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jw1313's avatar
jw1313
Explorer | Level 3
4 years ago

Promo popup offer disappeared

Hello, I had a promotion offer pop-up when I logged in today, but I wanted to check how much the upgrade prices were before commiting to it. I assumed it would be available on the upgrade page, but now the offer isn't appearing anywhere, even when I logout and log back in. Is there a place where offers are logged so I could review it again?

 

Promotions

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for letting me know!

     

    Can you send me a screenshot of the promo offer you mention, along with its expiration date? Please also attach a screenshot of the error message that you saw. 

     

    I’d like to investigate this further.

  • jw1313's avatar
    jw1313
    Explorer | Level 3
    4 years ago

    my issue was never resolved either

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi jw1313, I’m sorry to hear this. 

     

    From what I can see, Walter offered to open you a ticket, but you didn’t confirm after that point. 

     

    If you still want us to look into this though, we can most definitely open a ticket for you now and investigate further. 

     

    Let me know if you’d like that.

  • AlBal's avatar
    AlBal
    Explorer | Level 3
    4 years ago

    Hi Nancy, here are the two screen shots you requested (the email offer and also the offer being declined). To include the email date (top right corner) as well as the expiration on one page I had to reduce the text of the email to allow both to fit in one screenshot. Thank you 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Awesome job on the screenshots AlBal! 

     

    Can I send you an email, in order for us to have a closer look into this?

  • jw1313's avatar
    jw1313
    Explorer | Level 3
    4 years ago

    If that is the only method to resolve this or to find out if i'm eligible for a better offer, then yes. Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi jw1313, I just sent you an email, I'll see you there.

     

    Cheers!

  • AlBal's avatar
    AlBal
    Explorer | Level 3
    4 years ago

    Yes Megan, certainly. Thank you

  • jw1313's avatar
    jw1313
    Explorer | Level 3
    4 years ago

    I haven't received your email yet...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey jw1313, you should receive a reply to your ticket really soon.

     

    As for you AlBal, I just reached out to you, so we can continue from there.

     

    Thanks!

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