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nicoloceneda's avatar
nicoloceneda
Explorer | Level 3
4 years ago

Purchase page keeps refreshing

I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.   This has to be t...
Dropbox Plus
Payments
Plans
upgrades
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Otto2, thanks for messaging the Community!

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.


Keep me updated with any progress!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Do you have any proxy, VPN, or even ISP/router issues could be restricting traffic to the following Dropbox domains?

  • Otto2's avatar
    Otto2
    Explorer | Level 3
    4 years ago

    Thank you for keeping trying to solde this!

    I don't think so as I am using Dropbox everyday including the online version without and problem.

    T.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi Otto2, hope it’s OK if I jump in here. 

       

      Did you, by any chance, try a different payment method, in order to upgrade your Dropbox account? If you’ve got another card, or even PayPal, please give that a go and let me know what happens.

       

      If that’s not possible though, I can open a ticket for you and investigate this further. 

       

      Keep me updated!

      • Otto2's avatar
        Otto2
        Explorer | Level 3
        4 years ago
        Hi Nancy, you are most welcome on this thread! I don’t have another card. I have placed orders and made payments with it in the last few days without any problem so I have no reason to believe the problem comes from it. Yes please open a ticket! Many thanks

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