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Forum Discussion

nicoloceneda's avatar
nicoloceneda
Explorer | Level 3
4 years ago

Purchase page keeps refreshing

I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.   This has to be t...
Dropbox Plus
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Do you have any proxy, VPN, or even ISP/router issues could be restricting traffic to the following Dropbox domains?

Otto2's avatar
Otto2
Explorer | Level 3
4 years ago

Thank you for keeping trying to solde this!

I don't think so as I am using Dropbox everyday including the online version without and problem.

T.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Otto2, hope it’s OK if I jump in here. 

     

    Did you, by any chance, try a different payment method, in order to upgrade your Dropbox account? If you’ve got another card, or even PayPal, please give that a go and let me know what happens.

     

    If that’s not possible though, I can open a ticket for you and investigate this further. 

     

    Keep me updated!

    • Otto2's avatar
      Otto2
      Explorer | Level 3
      4 years ago
      Hi Nancy, you are most welcome on this thread! I don’t have another card. I have placed orders and made payments with it in the last few days without any problem so I have no reason to believe the problem comes from it. Yes please open a ticket! Many thanks
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        You’re all set! I’ve just created a new ticket for you, so please get back to me, when you’ve got some free time. 

         

        Thanks.

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